Customer Experience


We help our clients to understand, define, plan, optimise and deliver market leading visitor experiences and engagements, taking into account core offer as well as ticketing, hospitality and retail where appropriate.


We have developed a range of methodologies and tools that we can deploy to ensure a structured and customer-centric approach to customer experience design.


We have deep sector expertise and are adept at matching emerging technologies and trends to our client’s needs. Our work spans both the physical and digital interactions and our expertise in both these spheres means we are uniquely placed to work across the entire experience and engagement domain.

Please visit our Portfolio to see example of clients and projects, or get in touch using, or read about our other Practice Areas here:

Strategy and Insight

We enable our clients to plan for the future based on robust research and actionable insight.

Ventures and Projects

We provide expert project management to enable new ventures and major projects to flourish.

Places and Spaces

We help to plan physical transformations, ensuring optimal visitor experience and commercial return.

Interim Management

We join with you - perhaps for a short time, perhaps for a longer period - to fill the gaps and equip your organisation to deliver.